Here’s the stuff we wrote about in our last incarnation. Some of the stuff is still valid. Some of it – not so much…
Marketing in Asheville is a strange thing, because Asheville is a strange place. It’s incredibly conservative in some ways, flamingly liberal in others. It’s touristy, but we have industry and sectors that are completely local-focused. You have hippies and beatniks and back-woods folk and punks and artists and migrant farmers and button-down suit & tie guys. Usually within 3 feet of each other.
Since Asheville is so diverse in so many ways, marketing – and especially marketing direction – here can be difficult to really pinpoint. “General broadcasting” is not nearly accurate enough for the Asheville market. Because you have so many disparate ages, beliefs, backgrounds and lifestyles, sending out a poorly planned and executed “blanket” email or postcard or newspaper ad can seriously water down your message, and cost a lot of money for not a lot of results.
So – what do you do? Do you focus on one group? Do you try to hit everyone with a “universal” message? Do you play on the differences? Well, sort of all of the above.
When you get ready to market to Asheville (you ARE planning on marketing, right?*) you need to do a couple of things:
- Define yourself from Asheville’s point of view – not the other way around.
- Define your audience and what they really want – not what you think they want or want them to want.
- Define your marketing project and your goals for that project – brand recognition, sales, contacts, leads – whatever.
- Define how much of Asheville you need to reach to be successful – not so much in your business, but more in your marketing
Once you have these things laid out, you can then start building a compelling, accurate and functional marketing plan. When it comes to marketing, design (as much as I hate to admit this) is secondary to planning and coming up with a compelling concept that works with your audience and actually addresses your goals. Just as important as the concept, though, is the overall marketing scheme – the research and knowing and understanding your market. Without that understanding, you’re really missing the point – and you’re going to pay a helluva lot more to market improperly.
Now comes the sales part: We’re Asheville. We’ve been Asheville our whole lives. We’ve seen things come and go here – and we understand what makes Asheville, Asheville. We can help you with the definitions (above) and we can help you find, reach and affect your market. We can make you look fabulous in Asheville (and other places.) Since we are so soaked through and through with Ashevilleness, we know what we’re doing here. We know the questions. We know the market. We know the marketing.
*if you’re not planning on marketing – what the hell is wrong with you?
A good friend sent a link with an infographic and some text concerning the ROI of Social Media. Derivative link here. Originally posted/created here. It got me really thinking about this whole thing again – and it’s kind of a different ballgame in my eyes. I can sum up my thoughts on the ROI in social media in three words:
DON’T EXPECT ANY.
That’s my statement, and I’m sticking to it. Sort of…
See, if you go into social media (YouTube, Facebook, Twitter, yadda yadda yadda) with the mindset of getting a real fiduciary return on your investment, I think you’re playing it wrong, or your expectations are a little skewed. Many of the big brands don’t make anything (financially) with having fabulous Facebook pages. Monetizing Twitter is difficult. YouTube – well, you can make a tiny bit of residual income with their ads, but – not enough to really make a dent. Reddit? The “others?” Don’t count on it. So – why do they do it? Why do they hire people to specifically work their social media outlets? Why should YOU do it? We’ll get to that. Patience. I’m not done prevaricating about the bush…
The real value in social media isn’t sales, it isn’t in collecting “likes” or followers (although this can be useful.) It’s about brand recognition. It’s about continuity. It’s about looking like you care and that you’re “in the game.”
First – brand recognition. This is a big one – and it’s a very hard metric to actually measure. But, really – the more you’re out there, the more eyeballs you can potentially reach. Reach large numbers and reach them often enough, and you’ll essentially implant your logo/colors/scheme/words into their subconscious. Then, when it comes time to look for services you offer, you’ve got a leg up in terms of recognition. Edward Bernays made a lot of sense. Good old Uncle Eddie. Brand implanting. It’s important. It can take a long time to establish, but don’t you think there’s a reason that Coca Cola is recognized around the world? It’s not for humanitarianism or being that much better than Laura Lynn cola. It’s for brand recognition. They spend millions every year on it – for a reason.
Secondly – branding continuity. If you have a gorgeous logo and a great website, you’re ahead of the curve in some respects. But – if people go looking for you on Facebook and you’ve got a blank page or a lame design, what does that accomplish in terms of building your brand or keeping it consistent (and thus, memorable)? Not a lot, matey – not a lot. You want to be available to customers, and have your brand consistent and, well, branded to match your overall marketing. Being disjointed in appearance or offering lame or broken bits to your viewer/consumer/customer makes you look like you don’t care about YOUR business – how does that build confidence? How does that help them remember you? How does that tie together with your marketing plan? Do you want customers and potential customers to see your logo and remember a half-ass Facebook presence? Or, do you want them to see your logo (or whatever collateral) and think of you having it all together? Continuity is at the heart of branding and marketing.
Third – direct marketing. Now, having likes and followers can be a good thing. It makes marketing easier in the future – and CHEAPER. If you have 2000 people liking you on Facebook, you can expect a return on marketing of 3-4% as opposed to 1/2 of a percent with other marketing efforts. That’s pretty sweet – and you know how much you pay, per eyeball for a brilliant Facebook promo post? ZERO. If you have 2000 people on Twitter and you can get 2% of them to close on any particular deal you offer, that’s money in the bank. When you have a lot of real, engaged and interested followers, you have a mailing list that is second to none. You can use that (judiciously) to market directly to interested parties – and your click-through and sales rates are WAY higher with such targeting.
Social media is good for other things, too – but for a business looking to “invest” in the social world, being realistic and understanding what kind of return you can expect will go a long way towards making you feel good about spending 80 hours per week on Facebook.* You’re not going to get rich on Facebook or Twitter or YouTube. You can use them as road signs back to your moneymaker – but you want to make sure that your signs look good, look consistent and that they point to the right thing.
So – give us a jingle. Let us buy you some coffee and explain how we can help you not only look good with social media, but how you can work it right and set your expectations appropriately low…
*it’s actually around 19 minutes per day, on average. Still too much.
Well, I’ve finally “pulled the plug,” as it were, on my personal Facebook account. I’m not deleting it, since I sort of need to have it in order to admin my Facebook business pages and the pages of my clients. But – I’m done with Facebook for the time being*. Why? Well, there are a few reasons – and there might be reason somewhere in there for YOU to pull the plug, too.
First, it’s a colossal waste of my time. What am I accomplishing? Don’t get me wrong – I like seeing what everyone is up to and seeing all the cute memes and stuff, but I spend way too much time “seeing” it. I’ve spent a huge number of hours interacting with people that, really, have very little to do with my life outside of Facebook. Is that productive? Hardly. I’ve had a couple of friends here and there contact me through Facebook in order to inquire about my services or ask questions – but, in the end, there has been NO return on the investment of my time. And, you know – I have real life flesh-and-blood friends and family that are way more entertaining and enriching than the pixelated versions that I see on Facebook. If I’m going to spend the time online and away from them and real world, I’d rather that time have some sort of return outside of Facebook “fame.”
Don’t get me wrong – I’m a reasonably narcissistic person. I enjoy people liking what I say, commenting on what I say and telling me how funny/profound/stupid/weird it is. But I have lots of other ways to live out my rock star fantasies, and Facebook is just – well – it’s pointless.
Secondly, I’m a control freak. You know, I post a lot of photos and use a lot of words on Facebook – why should Facebook get to control that? It’s MY stuff (largely,) and I want to have control over who sees it, reuses it and – ultimately – hold against me should the legal system deem that I’m some sort of deviant. Not saying that would ever happen, but with the way our judicial system is going these days, you just never know.
Third, I can use the time, effort and material to better my business. I have a personal blog that I will be using as my rant platform – and I can monetize that blog. Not that a lot of folks are going to be consuming what it is I have to say – but, hell, you never know. I can link back to my site, my work and the things I care about. Backlinks are SEO goodness, and I can use my blog for that reason. Same with my Flickr account. I can still rant and rave and have people see me – but I control where it goes and how it affects what I do.
Now – my personal Facebook page will still have stuff on it. I use a lovely little item called RSSGraffiti to pull posts from my personal blog and this blog onto my Facebook page. My Flickr account actually posts links back to my photos and stuff, so it’s not as if my Facebook friends will miss out on what I’m doing. My extended family will still see photos of the kids. I can still get messages and texts and other stuff, but I won’t get sucked into the time hole of Facebook to do it.
One thing that I will still use Facebook for is market research and staying up on trends. It’s part of my job, and I would be doing myself and my clients a disservice by ignoring the biggest social scene on the planet. I’m just done partaking for any other reason.
Is this course of action right for you? Who knows. But – if you need help in detaching from Facebook and starting to control your digital persona a little more closely, contact me. Want to set up a personal blog with a sweet style? Let’s do it. Who knows – you might just be the next hot thing in the blogosphere. Right after me…
*I try not to use the words “forever” and “never,” as I am fickle and prone to contradicting myself. Just how I roll…
Well, sort of.
The website needs some love, and we’re going to actually give it a little somethin’ somethin’. A lot of it is stuff you probably won’t notice – minor cosmetic issues and little odds and ends. Some of it is stuff you will notice. We’re re-skinning and updating the portfolio. That one is going to take a while – but we’re on it. The other changes (easier sharing, leaner code, fewer odd pages, etc.,) are done and you’re enjoying them now.
Why? And why should you care?
First, the site just needs a little tinkering now and again. SEO work, usability enhancements and little cosmetic things can really help make or break a site. Since we’re in the website design realm, there’s this assumption that our site is 100% awesome, 100% of the time. Sadly, that’s just not the case. We’re busy working with clients, building brands and making them look great – and in doing that, there can be precious little time left to work on OUR stuff. It’s the “cobbler’s children has no shoes” syndrome. We’re striving to fix that.
Secondly, you should care because even if you have a site, it’s always a good idea to go back in occasionally and examine your site, find any weaknesses or inaccuracies. Photo misplaced? Outdated information? Something that just doesn’t work quite right? You need to fix it, as more and more, your site is the public face of your business. If your site is lame or outdated, what does that say about you? And really, it goes to ALL businesses out there – not just us awesome designers and web geeks. You have to look good, your site needs to be easy to use and full of the information and resources that your viewer/customer/consumer is looking for. So – how about YOUR site? Has it been a while since you updated? Give us a holler – we’ll get you fixed up.
Need a whole new website? Let’s do it – you’ll be glad you found us.
So – sit back, relax, have another cup of coffee (or – gulp – TEA) and check out the changes. Our awesomeness has just gotten awesomer.
Our good friends at Sole Hope sent us this screen grab after they liked our Twitter feed.
How DID Twitter get us so right? I don’t know. Must be all the stuff we tweet about. Or, maybe they just see the softer side of our sarcasm and vague sadness.
While we’re on the subject of Sole Hope – seriously. Check them out. Great cause, great people. They can use all the love you can spare.
I don’t normally put ads for movies here, but “Branded” looks interesting, and probably a little too close for comfort.
Yes. I will see this movie.
According to the site: “BRANDED is a dark and mind-bending journey into a surreal, dystopian society where mega-corporations have unleashed a monstrous global conspiracy to get inside our minds and keep the population deluded, dependent and passive. One man’s quest to unlock the truth behind the conspiracy will lead to an epic battle with the hidden forces that really control our world.”
Sounds pretty spot-on.
Infographics have become increasingly popular. They’re useful for a lot of stuff – and they’re SEO dynamite. There’s a certain challenge to boiling down information into a simple, readable and compelling graphical format. How do you put a book’s worth of information into an 800 pixel wide graphic? With incredible skill, a little Photoshop magic and a whole lot of coffee. Here are a few recent informational graphics.
Give us a shout – we’d love to boil your information down. It’s not as tasty as boiled ham – but it’s less fatty.
We design and build a lot of websites – everything from ecommerce sites to one-page sales websites. We’ve used a lot of different technologies – Java, Flash, straight-up HTML, Joomla, Drupal – you name it, we’ve tried it. Some sites are better served by certain technologies – but we’ve found that WordPress has become our favorite, and for good reason.
First – what is WordPress? According to their own site,”WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.” Yep – that’s right. But – what does that really mean? It means that WordPress (the standalone version, not a WordPress.com site – that’s a slightly different beast) a free piece of software that we (or you) install on a server and build a robust, interactive, scalable and attractive website on. It’s an architecture. It’s open source, meaning that anyone can develop stuff for it – plugins, themes, and all sorts of add-ons.
WordPress can be a blog – but it can also be a photographer’s portfolio. It can be a publishing platform, it can be a brochure, it can be a business website, it can be an ecommerce store – it can be damned near ANYTHING. Yep – it’s that powerful, but it’s also exceptionally simple to use. If you can use Word, you can use WordPress (no, they’re not related, thank heavens.)
A stand-alone installation of WordPress allows you (or us) to build a beautiful, functional web site that looks and works just the way you want it to – and the user friendly interface makes it easy to update and change your site. You can change the look, change and add pages – just about anything you want to do, WordPress makes it easy.
Another spectacular feature of WordPress lies in it’s search engine capabilities. It’s standards-compliant, and it keeps your content and keywords and phrases really rockin’ on Google. After all – if you have a great site that nobody can find, what good does it do? Not a lot, buddy – not a lot.
Secondly – why do you need it? Because you need a modern website with all the functionality and changeability that people have come to expect. WordPress makes your web site dynamic – meaning that your content can change easily and regularly. That’ll bring folks back to view your site and offerings, and it makes it attractive to Google/Bing/Yahoo, etc. Also, with easy updates, changes and additions, you can keep your site fresh – without having to pay a programmer/designer to make the changes. Sweet! Everyone wins!
WordPress is a template-based content management system, meaning that it can look like darned near anything you’d like. Plus, since it’s template-based, you can redesign the site without having to rebuild it. We have great experience in designing for WordPress, redesigning sites for WordPress and changing older websites over into WordPress.
You save money, look like a million bucks – and you have a modern, attractive and easy-to-use system. Hooray!
So – if you’re looking for a new website or a fresh approach to a current site, WordPress is the way to go. If you’re looking for someone to design and build it for you, give us a call – we might have an idea of who to turn to…